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Terms & Conditions

Store Policies



Orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Depending on the item being shipped and the delivery address, we use the following carriers to deliver our orders:

  • Royal Mail
  • Other couriers
Order Tracking

If a tracking reference is provided by the shipping carrier, we will update your order with the tracking information. Please note that depending on the shipping method, some orders may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. There will be no additional shipping and handling charges for the second shipment.

Order Cancellation, Returns and Replacement

Order Cancellation

An order maybe cancelled within 24 hours with full refund by calling +44(0)118 935 7034. Please quote the order reference number when calling.

How To Return An Item

Unless there is an quality issue, or shipping error, the item must be unopened for it to be returned. The item must be returned within 30 days of purchase.

Please use our contact form or phone +44(0)118 935 7034 to request instructions for retuning the item.  You will need to state the reason for requesting the return, your name and contact details.

Based on the reason for the return and stock availability we will either replace or refund the returned item.